The difference
Being answered in Spanish, even when you speak English
Two out of three people who speak English well still prefer to buy when the information is in their own language. It is not about understanding: it is about trust and speed. Your customer decides faster in Spanish, and so do you.
66%of people who speak English well still prefer to buy when the information is in their own language.CSA Research, 8,709 consumers, 2020
The number that surprises almost everyone
The natural assumption is that answering in Spanish is a service for people who do not handle English. The numbers say otherwise: two out of three people who speak English well still prefer to buy in their own language.
It makes sense from the inside. Explaining a problem in your house in the language you think in is faster, and the answer lands without having to read it twice.
Your customer picks the language and nobody configures anything
The assistant answers in whatever language it is written to: Spanish, English or Portuguese. If someone starts in English and switches to Spanish, it follows.
You do not pick a language for your business. Every person who writes picks it, without noticing that they did.
And we answer you in Spanish too
When you need to change a price, add an area or fix something it answered, you write to us the way you would tell an employee. A real person answers you, in Spanish or English, the same day, Monday to Friday.
That is the part that almost never comes included when you buy software in the United States.
- 75%are more likely to buy again from a brand that supports them in their language. CSA Research, 8,709 consumers, 2020
- 70%feel more loyal to a company that offers support in their own language. CSA Research, 8,709 consumers, 2020
Other questions we get
- What languages does it answer in?
- Spanish, English and Portuguese, and it picks on its own based on how people write to it. There is nothing to configure.
- What if my customer writes in English?
- It answers in English, with the same information about your business.
- Do you answer me in Spanish?
- Yes. A real person answers you, in Spanish or English, the same day, Monday to Friday.
Write to it in whichever language you like
The assistant on the home page answers for real. Try writing to it in Spanish and then in English.